Huduma Kenya has directed members of the public to collect their national identification cards, birth certificates and driving licences from designated Huduma Centres.
The directive targets applicants whose documents have already been processed and are ready for collection.
The agency urged Kenyans to visit the centres where they submitted their applications and confirm whether their documents are available.
Applicants may be required to present the relevant collection slip or other identification details before receiving their documents.
The move is intended to clear a backlog of uncollected documents and ensure that processed services reach the people who applied for them.
Huduma Kenya also encouraged members of the public to collect their documents promptly to avoid delays in accessing essential government services.
The documents are important for accessing a range of public and private services, including employment, education, travel and financial transactions.
Those who have changed their contact details or are unable to collect their documents in person may be required to seek guidance from the relevant Huduma Centre.
The agency advised applicants to rely on official communication and avoid paying unauthorised individuals claiming to facilitate the collection process.
Kenyans were further encouraged to contact Huduma Kenya through its official channels for clarification on the status of their applications.
The directive comes as the government continues efforts to improve the delivery of citizen services through Huduma Centres across the country.
Applicants awaiting their documents have been urged to check with the relevant centres and collect them once notified that they are ready.