Residents of Embakasi are facing mass water disconnections over unpaid bills, according to a notice issued by the Nairobi City Water and Sewerage Company.
The utility warned that customers with outstanding balances risk having their water supply disconnected if they fail to settle their bills within the specified period.
The planned disconnections are part of efforts to recover unpaid revenue and improve the company’s financial position amid concerns over delayed payments by consumers.
Residents have been urged to clear their arrears or contact the water company to agree on payment arrangements before enforcement begins.
The notice has raised concern among households that rely on piped water for domestic use, with residents calling for clear communication and consideration for customers facing financial difficulties.
Nairobi City Water and Sewerage Company has continued to urge consumers to pay their bills on time to avoid penalties, disconnection and additional reconnection charges.
The utility also advised residents to use official payment channels and report any billing disputes or illegal connections to the relevant offices.
The planned enforcement comes as water service providers across the country intensify efforts to reduce unpaid bills and ensure the sustainability of water supply services.