Safaricom Reveals Secret Code Customers Can Use to Claim Birthday Data Bundle

Safaricom has clarified how eligible customers can claim their birthday data bundles after one subscriber complained that he had not received the special reward on his birthday.

The clarification came on Sunday, September 13, 2026, after a customer identified as Obiri Jnr took to social media to ask why he had not received his birthday bundle.

“It’s my birthday hakuna birthday bundles,” the customer posted.

Safaricom responded by congratulating him and directing him to a USSD code that could be used to check and redeem the birthday offer.

“Happy Birthday! Obiri, please dial 54419# ok to redeem your data bundles,” the company responded.

The response means customers who do not receive an automatic notification about the birthday reward may still be able to manually check whether the offer has been assigned to their lines.

How to claim the Safaricom birthday bundle

Eligible Safaricom customers celebrating their birthdays can dial *544*19# on their mobile phones and press OK before following the instructions displayed on the screen.

The birthday offer forms part of Safaricom’s customer loyalty rewards, with the telecommunications company having offered eligible subscribers birthday data bundles and discounted voice calls over the years.

The experience shared by Obiri Jnr has also reminded customers that they do not necessarily have to wait for a notification before checking whether their birthday reward is available.

Subscribers can manually use the USSD code on their birthday to determine whether they qualify for the offer.

Customers should also ensure that their personal information registered with Safaricom, particularly their date of birth, is accurate since birthday-related offers depend on subscriber details held by the network.

What to do if the bundle is missing

Customers who believe they qualify for the birthday reward but cannot access it should first dial *544*19# and follow the instructions provided.

If the offer does not appear after checking, subscribers can contact Safaricom customer care for further assistance and verification.

Safaricom's response serves as a reminder to eligible customers that they can manually check for the birthday reward instead of simply waiting for the bundle notification to arrive.